CONC 8 Debt Advice E-Learning
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Author: Robert Bell
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Level: All
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Study time: 25 mins
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Course overview
Customers seeking debt advice are often experiencing significant financial pressure, stress and vulnerability. The quality of the advice they receive can directly affect their financial stability, wellbeing and long-term outcomes.
This course will help you understand what CONC 8 requires, how debt advice should be delivered in practice, and how to avoid causing harm. It will also show how good-quality debt advice supports the Consumer Duty by helping customers to achieve fair, informed and sustainable outcomes.
This course will help you understand what CONC 8 requires, how debt advice should be delivered in practice, and how to avoid causing harm. It will also show how good-quality debt advice supports the Consumer Duty by helping customers to achieve fair, informed and sustainable outcomes.
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Video time: 8 mins
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Exams: 1
What's included?
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4 Chapters
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1 Certificate
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19 Questions
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5 Videos
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5 Presentations
Fair, Effective Debt Advice
Chapter 8 of the Consumer Credit sourcebook — CONC 8 — sets out how firms must provide debt advice that is fair, appropriate and in the customer’s best interests. These rules are issued and enforced by the Financial Conduct Authority and are designed to ensure that customers receive clear, balanced and suitable guidance when they are struggling with debt.
What You'll Learn
This course will help you understand how to:
- Gather and assess relevant financial information
- Consider the customer’s circumstances and objectives
- Provide advice that is suitable and realistic
- Explain the advantages, disadvantages and risks of each option
Robert Bell
Compliance Expert, instructor, writer.
ABOUT Robert
Robert Bell has over 17 years of experience in FCA compliance. Graduating with LLB in Law, Robert has a wealth of on-the-ground experience with financial services firms of all types and sizes.
As a compliance consultant, he has supported a number of firms in achieving FCA authorisation and helped organisations weather the storms of the changing compliance landscape over the past two decades.
Working with the CSA, MBL and MALG, he enjoys helping learners and experts alike to build best practice, particularly in newly emerging areas of regulation and law. He is the author of “A Practical Guide to the Financial Conduct Authority (FCA) Consumer Duty – Law Brief Publishing” (2024).
As a compliance consultant, he has supported a number of firms in achieving FCA authorisation and helped organisations weather the storms of the changing compliance landscape over the past two decades.
Working with the CSA, MBL and MALG, he enjoys helping learners and experts alike to build best practice, particularly in newly emerging areas of regulation and law. He is the author of “A Practical Guide to the Financial Conduct Authority (FCA) Consumer Duty – Law Brief Publishing” (2024).