FCA Consumer Duty: Frontline Staff E-Learning
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Author: Robert Bell
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Level: Non-SMF Staff
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Study time: 25 mins
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Course overview
The Consumer Duty represents a step-change in the UK's financial services regulatory framework.
Like the Conduct Rules, the expectations of the Consumer Duty impact every aspect of regulated activities.
This training explains what the Duty is designed to work and what frontline staff need to know to reflect the Duty in their own work.
Like the Conduct Rules, the expectations of the Consumer Duty impact every aspect of regulated activities.
This training explains what the Duty is designed to work and what frontline staff need to know to reflect the Duty in their own work.
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Video time: 5 mins
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Exams: 1
What's included?
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4 Chapters
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1 Certificate
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12 Questions
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3 Videos
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2 Scenarios
Embed the Consumer Duty
Knowing the Principle, the cross-cutting rules, and the four outcomes is one thing - how do we put them into practice?
This course neatly sets out the elements of the Duty and uses practical scenarios to demonstrate how to support customers to achieve good outcomes.
This course neatly sets out the elements of the Duty and uses practical scenarios to demonstrate how to support customers to achieve good outcomes.
What You'll Learn
- The Consumer Duty pyramid
- The FCA's expectations around higher standards.
- Best practice in supporting good outcomes.
- How the Duty impacts on how we are expected to support vulnerable customers.
Robert Bell
Compliance Expert, instructor, writer.
ABOUT Robert
Robert Bell has over 17 years of experience in FCA compliance. Graduating with LLB in Law, Robert has a wealth of on-the-ground experience with financial services firms of all types and sizes.
As a compliance consultant, he has supported a number of firms in achieving FCA authorisation and helped organisations weather the storms of the changing compliance landscape over the past two decades.
Working with the CSA, MBL and MALG, he enjoys helping learners and experts alike to build best practice, particularly in newly emerging areas of regulation and law. He is the author of “A Practical Guide to the Financial Conduct Authority (FCA) Consumer Duty – Law Brief Publishing” (2024).
As a compliance consultant, he has supported a number of firms in achieving FCA authorisation and helped organisations weather the storms of the changing compliance landscape over the past two decades.
Working with the CSA, MBL and MALG, he enjoys helping learners and experts alike to build best practice, particularly in newly emerging areas of regulation and law. He is the author of “A Practical Guide to the Financial Conduct Authority (FCA) Consumer Duty – Law Brief Publishing” (2024).