FCA Debt Collection E-Learning
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Author: Robert Bell
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Level: All
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Study time: 25 mins
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Course overview
Whether you work for a debt collection firm, you work with customers in arrears, or the collection of debt is core to your role, you need a thorough understanding of FCA requirements in this sensitive area.
This training covers FCA requirements for handling debt, treating customers who are approaching or who are in arrears or financial difficulty fairly, and in tailoring forbearance.
This training covers FCA requirements for handling debt, treating customers who are approaching or who are in arrears or financial difficulty fairly, and in tailoring forbearance.
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Video time: 5 mins 16 seconds
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Exams: 1
What's included?
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5 Chapters
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1 Certificate
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15 Questions
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2 Videos
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4 Presentations
Interpret the Rules in practice
The FCA's debt collection rules are complex, but they're critically important - to us and to our customers.
This course takes you through the requirements in a practice-based way that puts the customer, and their needs, at the heart of what we do.
This course takes you through the requirements in a practice-based way that puts the customer, and their needs, at the heart of what we do.
What You'll Learn
- The overarching rules set out in the FCA Handbook and how to put them into practice.
- How the rules interact with the Consumer Duty and what this means for your role.
- How to support customers approaching and in financial difficulties.
- How to identify and help vulnerable customers.
Robert Bell
Compliance Expert, instructor, writer.
ABOUT Robert
Robert Bell has over 17 years of experience in FCA compliance. Graduating with LLB in Law, Robert has a wealth of on-the-ground experience with financial services firms of all types and sizes.
As a compliance consultant, he has supported a number of firms in achieving FCA authorisation and helped organisations weather the storms of the changing compliance landscape over the past two decades.
Working with the CSA, MBL and MALG, he enjoys helping learners and experts alike to build best practice, particularly in newly emerging areas of regulation and law. He is the author of “A Practical Guide to the Financial Conduct Authority (FCA) Consumer Duty – Law Brief Publishing” (2024).
As a compliance consultant, he has supported a number of firms in achieving FCA authorisation and helped organisations weather the storms of the changing compliance landscape over the past two decades.
Working with the CSA, MBL and MALG, he enjoys helping learners and experts alike to build best practice, particularly in newly emerging areas of regulation and law. He is the author of “A Practical Guide to the Financial Conduct Authority (FCA) Consumer Duty – Law Brief Publishing” (2024).