FCA Complaints Handling E-Learning
-
Author: Robert Bell
-
Level: All Levels
-
Study time: 30 mins
Write your awesome label here.
Course overview
FCA regulated financial services firms follow DISP rules when dealing with complaints.
This course is designed to help staff at all levels navigate complex FCA rules. Our scenarios and videos explain what the FCA expects, how to investigate diligently and impartially, and what's required in identifying, recording and completing customer complaints.
This course is designed to help staff at all levels navigate complex FCA rules. Our scenarios and videos explain what the FCA expects, how to investigate diligently and impartially, and what's required in identifying, recording and completing customer complaints.
-
Video time: 5 mins
-
Exams: 1
What's included?
-
4 Chapters
-
1 Certificate
-
12 Questions
-
3 Videos
-
2 Scenarios
Embed the Consumer Duty
Knowing the Principle, the cross-cutting rules, and the four outcomes is one thing - how do we put them into practice?
This course neatly sets out the elements of the Duty and uses practical scenarios to demonstrate how to support customers to achieve good outcomes.
This course neatly sets out the elements of the Duty and uses practical scenarios to demonstrate how to support customers to achieve good outcomes.
What You'll Learn
- The Consumer Duty pyramid
- The FCA's expectations around higher standards.
- Best practice in supporting good outcomes.
- How the Duty impacts on how we are expected to support vulnerable customers.
Robert Bell
Compliance Expert, instructor, writer.
ABOUT Robert
Robert Bell has over 17 years of experience in FCA compliance. Graduating with LLB in Law, Robert has a wealth of on-the-ground experience with financial services firms of all types and sizes.
As a compliance consultant, he has supported a number of firms in achieving FCA authorisation and helped organisations weather the storms of the changing compliance landscape over the past two decades.
Working with the CSA, MBL and MALG, he enjoys helping learners and experts alike to build best practice, particularly in newly emerging areas of regulation and law. He is the author of “A Practical Guide to the Financial Conduct Authority (FCA) Consumer Duty – Law Brief Publishing” (2024).
As a compliance consultant, he has supported a number of firms in achieving FCA authorisation and helped organisations weather the storms of the changing compliance landscape over the past two decades.
Working with the CSA, MBL and MALG, he enjoys helping learners and experts alike to build best practice, particularly in newly emerging areas of regulation and law. He is the author of “A Practical Guide to the Financial Conduct Authority (FCA) Consumer Duty – Law Brief Publishing” (2024).