FCA Financial Difficulties E-Learning
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Author: Robert Bell
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Level: All Levels
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Study time: 25 mins
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Course overview
The Financial Conduct Authority (FCA) expects firms to identify and support customers in financial difficulty in a way that is fair, empathetic and compliant with regulatory standards. Getting this right is not just a regulatory requirement, it is fundamental to delivering good customer outcomes and maintaining trust.
This course will help you understand what financial difficulty is, how to recognise it, and how to respond appropriately. You will learn how to have effective, supportive conversations, what support options are available, and how to make sure your actions align with Consumer Duty..
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Video time: 7 mins
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Exams: 1
What's included?
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5 Chapters
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1 Certificate
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21 Questions
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4 Videos
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5 Presentations
Supporting Customers when it Matters Most
Customers experiencing financial difficulty are often dealing with stress, vulnerability and limited options... and how we respond can have a lasting impact on their outcomes and wellbeing.
What You'll Learn
- Identify signs that a customer may be struggling financially.
- Engage with customers in a sensitive, respectful and compliant way.
- Offer appropriate support and signposting.
- Make decisions that deliver fair and sustainable outcomes
Robert Bell
Compliance Expert, instructor, writer.
ABOUT Robert
Robert Bell has over 17 years of experience in FCA compliance. Graduating with LLB in Law, Robert has a wealth of on-the-ground experience with financial services firms of all types and sizes.
As a compliance consultant, he has supported a number of firms in achieving FCA authorisation and helped organisations weather the storms of the changing compliance landscape over the past two decades.
Working with the CSA, MBL and MALG, he enjoys helping learners and experts alike to build best practice, particularly in newly emerging areas of regulation and law. He is the author of “A Practical Guide to the Financial Conduct Authority (FCA) Consumer Duty – Law Brief Publishing” (2024).
As a compliance consultant, he has supported a number of firms in achieving FCA authorisation and helped organisations weather the storms of the changing compliance landscape over the past two decades.
Working with the CSA, MBL and MALG, he enjoys helping learners and experts alike to build best practice, particularly in newly emerging areas of regulation and law. He is the author of “A Practical Guide to the Financial Conduct Authority (FCA) Consumer Duty – Law Brief Publishing” (2024).