FCA Treating Customers Fairly E-Learning
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Author: Robert Bell
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Level: All
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Study time: 25 mins
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Course overview
In this post-Consumer Duty landscape, the fair treatment of customers is the foundation of all of our business.
This training goes 'back to basics' on the concept of TCF, explaining how the old framework aids us in putting our customers at the core of everything we do, and supports us in demonstrating how we meet the Consumer Duty.
This training goes 'back to basics' on the concept of TCF, explaining how the old framework aids us in putting our customers at the core of everything we do, and supports us in demonstrating how we meet the Consumer Duty.
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Video time: 5 mins 16 seconds
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Exams: 1
What's included?
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4 Chapters
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1 Certificate
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14 Questions
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Videos
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4 Presentations
Interpret the Rules in practice
Achieving good outcomes for customers is a noble idea - but how do we do that in practice?
This course takes us 'back to basics', considering how the original TCF initiative contributes to the Consumer Duty, offering useful practical details and methods for supporting customers.
This course takes us 'back to basics', considering how the original TCF initiative contributes to the Consumer Duty, offering useful practical details and methods for supporting customers.
What You'll Learn
- Why TCF still matters.
- Practical guidance on supporting customers.
- How to offer additional support to those with financial difficulties and those who may be vulnerable.
- What fair treatment looks like post-Consumer Duty.
Robert Bell
Compliance Expert, instructor, writer.
ABOUT Robert
Robert Bell has over 17 years of experience in FCA compliance. Graduating with LLB in Law, Robert has a wealth of on-the-ground experience with financial services firms of all types and sizes.
As a compliance consultant, he has supported a number of firms in achieving FCA authorisation and helped organisations weather the storms of the changing compliance landscape over the past two decades.
Working with the CSA, MBL and MALG, he enjoys helping learners and experts alike to build best practice, particularly in newly emerging areas of regulation and law. He is the author of “A Practical Guide to the Financial Conduct Authority (FCA) Consumer Duty – Law Brief Publishing” (2024).
As a compliance consultant, he has supported a number of firms in achieving FCA authorisation and helped organisations weather the storms of the changing compliance landscape over the past two decades.
Working with the CSA, MBL and MALG, he enjoys helping learners and experts alike to build best practice, particularly in newly emerging areas of regulation and law. He is the author of “A Practical Guide to the Financial Conduct Authority (FCA) Consumer Duty – Law Brief Publishing” (2024).