FCA Vulnerable Customers Online Training
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Author: Robert Bell
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Level: All
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Study time: 25 mins
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Course overview
The fair treatment of vulnerable customers continues to be high on the FCA's agenda. With research suggesting that as many as one in two UK adults has characteristics of vulnerability, we need to be able to identify and support these customers to achieve good outcomes.
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Video time: 8 mins
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Exams: 1
What's included?
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4 Chapters
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1 Certificate
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17 Questions
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5 Videos
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4 Presentations
Interpret the Rules in practice
FCA rules - and the Consumer Duty - are very clear. If vulnerable customers aren't identified and treated fairly, firms will be non-compliant and open to regulatory actions.
What You'll Learn
- How to identify characteristics of vulnerability.
- How to record special category data in line with UK GDPR and new DUAA expectations.
- How to offer support vulnerable customers.
Robert Bell
Compliance Expert, instructor, writer.
ABOUT Robert
Robert Bell has over 17 years of experience in FCA compliance. Graduating with LLB in Law, Robert has a wealth of on-the-ground experience with financial services firms of all types and sizes.
As a compliance consultant, he has supported a number of firms in achieving FCA authorisation and helped organisations weather the storms of the changing compliance landscape over the past two decades.
Working with the CSA, MBL and MALG, he enjoys helping learners and experts alike to build best practice, particularly in newly emerging areas of regulation and law. He is the author of “A Practical Guide to the Financial Conduct Authority (FCA) Consumer Duty – Law Brief Publishing” (2024).
As a compliance consultant, he has supported a number of firms in achieving FCA authorisation and helped organisations weather the storms of the changing compliance landscape over the past two decades.
Working with the CSA, MBL and MALG, he enjoys helping learners and experts alike to build best practice, particularly in newly emerging areas of regulation and law. He is the author of “A Practical Guide to the Financial Conduct Authority (FCA) Consumer Duty – Law Brief Publishing” (2024).